Security

Avoid Spoofing Fraud

Scammers are getting creative these days. One of the latest scams across the United States involves spoofing. When a scammer calls from what looks like Cedar Point’s phone number or emails from what looks like a legitimate Cedar Point email address, that’s a spoofing attack. After spoofing the phone number or email, the scammer takes advantage of a person’s trusting nature and extracts information he or she might need to access accounts.

Remember, Cedar Point will never call you to ask for your PINs, login credentials, or verification codes. These are all things a scammer can use to attempt to access your accounts. If you receive a call, text or email asking for personal information from a phone number or email address claiming to be Cedar Point or feel uncomfortable about the call, do not respond. Instead, call Cedar Point at 301-863-7071 to verify the legitimacy of the call, text, or email. 

Fraud Protection & Lost or Stolen Cards

Cedar Point uses EnFact Fraud Protection for the detection of fraud on your Visa Debit Card and Mastercard.

We May Be Calling You

To protect your account, we monitor your ATM, debit and credit card transactions for potentially fraudulent activity which may include a sudden change in locale (such as when a U.S.-issued card is used unexpectedly overseas), a sudden string of costly purchases, or any pattern associated with new fraud trends around the world.

If we suspect fraudulent card use, we’ll be calling you to validate the legitimacy of your transactions. Your participation in responding to our call is critical to prevent potential risk and avoid restrictions we may place on the use of your card.

Our goal, quite simply, is to minimize your exposure to risk and the impact of any fraud. To ensure we can continue to reach you whenever potential fraud is detected, please keep us informed of your correct phone number and address at all times.

In the meantime, please be diligent in monitoring transaction activity on your account and contact us immediately if you identify any fraudulent transactions. Here are some additional tips on protecting yourself from fraud.

If we call regarding fraud, here are the steps you can expect:

1. Our automated call will ask you to verify recent transaction activity on your card.
2. You’ll be able to respond via your touch-tone keypad.
3. You’ll also be provided with a toll-free number to call should you have additional questions.

Security FAQ 

What if I am a victim of Identity Theft?

• File a police report
• Contact your credit union and notify the credit bureau fraud units (Experian, Equifax, TransUnion, Innovis)
• Place a fraud alert statement on your credit report
• Request that credit bureaus identify accounts closed due to fraud as “closed at consumers' request”

Who enforces the protection of my personal information?
The Federal Trade Commission (FTC)*

What is The National Do Not Call Registry?
This registry allows you to limit the telemarketing calls you receive. Once you register your phone number, telemarketers covered by the Telemarketing Sales Rule have up to 31 days from the date you register to stop calling you. You can register your number here or by calling toll-free at 1-888-382-1222 from the number you wish to register. Registration is free.

What are the names of the major credit bureaus and how do I reach them?

• Equifax: https://www.equifax.com/personal/credit-report-services/  1-800-525-6285 
• Experian:  https://www.experian.com/help/ 1-888-397-3742
• Trans Union: https://www.transunion.com/fraud-victim-resources  1-800-680-7289
• Innovis:  https://www.innovis.com/personal/fraudActiveDutyAlerts 1-866-712-0021

What should I do if I am a victim of Internet crime?
If you are aware of an Internet crime or believe you are a victim of an Internet crime, you can file a complaint by visiting www.ic3.gov*

Can I really get a free credit report each year?
Yes. Visit www.annualcreditreport.com* or call one of the three major credit bureaus. In the state of Maryland, you can request a credit report from each of the credit bureaus at one time so you can compare the reported information. Or you can call one bureau at a time for the entire year basically getting a free report every four months.

Additional Resources

• OnGuard Online - Practical tips from the Federal Government.
• FTC.gov - Learn about ID Theft from the FTC's website.
• Identity Theft Resource Center - Victim and consumer support as well as public education.
• FINRA Investor Alerts - Protect your money and avoid scams and other investing problems.
• Mastercard Secure Checkout - For added peace of mind when you shop online.
• Opt Out Prescreen - Reduce the number of "firm offers" received by mail or email.
• ZixCorp - Send sensitive information securely using the ZixCorp online portal.
• Encrypted Email - Learn more about encrypted email through ZixCorp here.

Multi-Factor Authentication

Multi-factor authentication (MFA) is a method of computer access control in which a user is granted access only after successfully presenting several separate pieces of evidence to an authentication mechanism – typically at least two of the following categories: knowledge (something they know), possession (something they have), and inherence (something they are).

At Cedar Point, we use MFA to safeguard your digital banking account access.

Multi-Factor Authentication (MFA) will help protect you from fraudulent online activities like phishing, ID theft, and spoofed websites. Everyone enrolled in digital banking is required to enroll in MFA.

To further safeguard your account, we register the devices (the computers, or WAP-enabled phones) you use to regularly access your account by storing some small files (cookies) on them.

If you are away from your usual computer, you can still access your account information without registering the computer by selecting the "Don't Register" this computer option. Because we do not recognize your device, you must further verify your identity by answering one or more personalized security questions.