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YOUR SOUTHERN MARYLAND COMMUNITY CREDIT UNION

If you are visiting this page, you're likely here to brush up on how to keep your computer safe from security threats like hackers and malware.

 

So, take 90 seconds to review this Security Spotlight video on a type of threat called "Ransomware." It could help save your data!

 

This security spotlight is designed to help CPFCU members keep information security top of mind. This brief animation aims to help raise lasting awareness of how to guard against security threats that can result in financial or reputational losses.

 

This video is provided by Digital Defense, Inc.

YOUR PRIVACY

Protecting the integrity of your account information is our number one priority, so when you come in to one of our branch offices we may ask for your ID.  It is our general policy to ID all members before we conduct business even if we know you personally.

Why do you ask for ID when I am not withdrawing money?

What ID should I show?

While anyone is welcome to deposit funds to any account, we will only provide a receipt to the account holder since our receipts include your name and balance information. We cannot provide any information about the account, including the names associated with an account number, to someone whose name is not on the account. In addition to identifying you, your ID is also an excellent way for our tellers to cross check to be sure the money is going into the correct account, that is, the one with your name on it.

 

If you are making a change to the account we will need to see your ID so we are confident that it is a change you want. We may hold your ID in order to verify your signature. We will usually make a copy of the ID to be scanned into our files.

 

If you are changing contact information, it is especially important that we see your ID, since we will be sending account specific information such as statements to your USPS address or passwords to your email address.

Of course a driver's license or state issued identification card is always acceptable.

 

Department of Defense ID is acceptable at the teller line, but since we are not permitted to copy this form of ID, we cannot accept it in cases where we would make a copy such as when you are adding a certificate to your account..

 

If you have recently moved to a new home and your driver's license does not have your current address, we may ask to see a proof of address when opening a new account. In this case, an electric bill, gas bill or rental contract is an acceptable form of ID to confirm your address.

 

If you are changing your name because of marriage or divorce we will need to see the appropriate legal documents. We will copy these for our records.

How do you check my ID when I call on the phone?

When you call us on the phone we will ask questions designed to confirm that we know to whom we are speaking. The usual first questions - name, Social Security number, Mother's maiden name - may be sufficient for some transactions, such as when you are paying your loan or Mastercard from your checking account. Other times we may ask you specific questions about the activity in your account.

 

Please help us by offering identification when asked. It is for your protection.

Cedar Point Federal Credit Union is not responsible for the content or update of these alternate sites.

The privacy and security policies may differ from those practiced by Cedar Point.

PROTECT YOURSELF

Avoid giving out Personally Identifiable Information (PII) like:

  • Address and ZIP code
  • Phone number
  • Date of birth
  • Social Security number
  • Card or account number
  • Card expiration date

In stores and at ATMs, always cover your card and PIN, and watch for:

 

  • Cell phone cameras, mirrors, or other tools used to view cards and PINs
  • People watching your transactions
  • Cashiers taking your card out of sight; take it to the register yourself
  • Any unusual activity at ATMs; if you feel uncomfortable, go to another ATM

 

Never respond to unsolicited emails that:

  • Ask you to verify your card or account number; such emails are not sent by legitimate businesses
  • Link to websites; such sites can look legitimate but may collect data or put spyware on your computer.

SECURITY FAQ

What if I am a victim of Identity Theft?

  • File a police report
  • Contact your credit union and notify the credit bureau fraud units
  • Place a fraud alert statement on your credit report
  • Request that credit bureaus identify accounts closed due to fraud as “closed at consumers request”

 

Can I really get a free credit report each year?

Yes. Visit www.annualcreditreport.com* or call one of the three major credit bureaus. In the state of Maryland you can request a credit report from each of the credit bureaus at one time so you can compare the reported information. Or you can call one bureau at a time for the entire year basically getting a free report every four months.

What are the names and numbers for the major credit bureaus?

 

  • Equifax: 1-800-525-6285
  • Experian: 1-888-397-3742
  • Trans Union: 1-800-680-7289

Who enforces the protection of my personal information?

What should I do if I am a victim of Internet crime?

Does Cedar Point Federal Credit Union provide ID Theft protection services?

The Federal Trade Commission (FTC) www.ftc.gov*

 

If you are aware of an Internet crime or believe you are a victim of an Internet crime, you can file a complaint by visiting www.ic3.gov*

What is The National Do Not Call Registry?

Why did the credit union allow my check to be released if it was counterfeit?

How can I do my part to protect my personal information?

ADDITIONAL RESOURCES

Digital Defense - Join the Security Team - Learn about Security on your Computer

OnGuard Online - Practical tips from the Federal Government

FTC.gov - Learn about IDTheft from the FTC's web site

Identity Theft Resource Center - Victim and consumer support as well as public education.

FakeChecks.org - Fake check scams could cost you thousands. Learn how to protect yourself.

FINRA Investor Alerts - Protect your money and avoid scams and other investing problems

Mastercard SecureCode - For added peace of mind when you shop online.

OptOutPrescreen - Reduce the number of "firm offers" received by mail or email.

For Security concerns, contact:

 

Security Specialist

301-863-7071 ext. 8452

achase@cpfcu.com

301-863-7071  ●  800-201-1647

 

Routing Number ● 255077736

 

 

APY = Annual Percentage Yield

APR = Annual Percentage Rate

For convenience and informational purposes, CPFCU's website provides links to third-party sites. CPFCU's Privacy Notice does not apply to these sites.

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We do Business in Accordance with the Federal Fair Housing Law and the Equal Credit Opportunity Act.

Federally Insured by NCUA

We do Business in Accordance with the Federal Fair Housing Law and the Equal Credit Opportunity Act.

Cedar Point Federal Credit Union is a proud member of the National Association of Federal Credit Unions.